Eventos de MED

03. Fluxo de MED (chargeback)

CHARGEBACK_PENDING

Enviado quando o MED é aberto e fica aguardando documentos para contestação.

{
  "data": {
    "id": "01KJW0A1B2C3D4E5F6G7H8J9K0",
    "type": "chargeback",
    "status": "pending",
    "reason": "scam",
    "amount": 250,
    "payment": "01KE0P1Q2R3S4T5U6V7W8X9Y0Z1",
    "details": {
      "endToEndId": "E10573521202603040114xqYNhFCNDlK",
      "description": "Exemplo de descrição informada pelo pagador."
    },
    "expiresAt": "2026-03-06T10:50:26.484Z",
    "createdAt": "2026-03-04T10:50:26.484Z",
    "updatedAt": "2026-03-04T10:50:26.484Z"
  },
  "event": "CHARGEBACK_PENDING"
}

CHARGEBACK_ANALYSIS

Enviado quando a contestação é protocolada e passa para análise.

{
  "data": {
    "id": "01KJW0A1B2C3D4E5F6G7H8J9K0",
    "type": "chargeback",
    "status": "analysis",
    "reason": "scam",
    "amount": 250,
    "payment": "01KE0P1Q2R3S4T5U6V7W8X9Y0Z1",
    "details": {
      "endToEndId": "E10573521202603040114xqYNhFCNDlK",
      "description": "Exemplo de descrição informada pelo pagador."
    },
    "expiresAt": "2026-03-06T10:50:26.484Z",
    "createdAt": "2026-03-04T10:50:26.484Z",
    "updatedAt": "2026-03-04T11:53:42.758Z",
    "evidences": {
      "observation": "Exemplo de observação enviada na contestação.",
      "attachments": [
        "https://cdn.aurepay.com.br/v1/static/chargeback/01KJW0A1B2C3D4E5F6G7H8J9K0/01KJWB0A1.jpg",
        "https://cdn.aurepay.com.br/v1/static/chargeback/01KJW0A1B2C3D4E5F6G7H8J9K0/01KJWB0A2.jpg",
        "https://cdn.aurepay.com.br/v1/static/chargeback/01KJW0A1B2C3D4E5F6G7H8J9K0/01KJWB0A3.jpg"
      ]
    },
    "appealedAt": "2026-03-04T11:53:42.758Z"
  },
  "event": "CHARGEBACK_ANALYSIS"
}

CHARGEBACK_CANCELED

Enviado quando o lojista vence o caso e o valor bloqueado é liberado.

{
  "data": {
    "id": "01KJW0A1B2C3D4E5F6G7H8J9K0",
    "type": "chargeback",
    "status": "canceled",
    "reason": "scam",
    "amount": 250,
    "payment": "01KE0P1Q2R3S4T5U6V7W8X9Y0Z1",
    "details": {
      "endToEndId": "E10573521202603040114xqYNhFCNDlK",
      "description": "Exemplo de descrição informada pelo pagador."
    },
    "expiresAt": "2026-03-06T10:50:26.484Z",
    "createdAt": "2026-03-04T10:50:26.484Z",
    "updatedAt": "2026-03-04T10:50:26.484Z"
  },
  "event": "CHARGEBACK_CANCELED"
}

CHARGEBACK_REFUNDED

Enviado quando o lojista aceita o MED e o valor é estornado ao pagador.

{
  "data": {
    "id": "01KJW0A1B2C3D4E5F6G7H8J9K0",
    "type": "chargeback",
    "status": "refunded",
    "reason": "scam",
    "amount": 250,
    "payment": "01KE0P1Q2R3S4T5U6V7W8X9Y0Z1",
    "details": {
      "endToEndId": "E10573521202603040114xqYNhFCNDlK",
      "description": "Exemplo de descrição informada pelo pagador."
    },
    "expiresAt": "2026-03-06T10:50:26.484Z",
    "createdAt": "2026-03-04T10:50:26.484Z",
    "updatedAt": "2026-03-04T10:50:26.484Z"
  },
  "event": "CHARGEBACK_REFUNDED"
}

03. Fluxo de MED (chargeback)#

CHARGEBACK_PENDING#

CHARGEBACK_ANALYSIS#

CHARGEBACK_CANCELED#

CHARGEBACK_REFUNDED#

03. Fluxo de MED (chargeback)

CHARGEBACK_PENDING

CHARGEBACK_ANALYSIS

CHARGEBACK_CANCELED

CHARGEBACK_REFUNDED